Returns & Exchanges Policy

At TechBaba, we want you to love what you buy. If something isn’t quite right, we’re here to help you get it sorted.

Please read our policy below to see how we handle returns and exchanges.

1. Policy Timeline

  • Return/Exchange Window: You have 7 days from the date of delivery to request a return or an exchange.
  • Condition of Items: To be eligible, your item must be unused, unaltered, and in the same condition that you received it. It must also be in its original packaging with all accessories and inserts intact.

2. Items That Cannot Be Returned

The following items cannot be returned or exchanged:

  • Clearance/Sale items (all sale purchases are final).
  • Damaged items due to misuse or improper handling after delivery.

3. How to Initiate a Return or Exchange

We’ve made the process simple. Just follow these steps:

  1. Submit a Request: Contact our customer support team on WhatsApp at +92 313 482 4379 or email techbabastore1@gmail.com with your Order Number and the reason for the return/exchange.
  2. Pack It Up: Ensure the item is securely packed in its original packaging.
  3. Dispatch: Ship the package back to the address our support team provides. (We recommend using a trackable courier service.)

4. Exchange Policy

  • Size/Color/Variant Adjustments: If an item doesn’t fit your needs or you prefer a different variant, we will happily exchange it for you, subject to stock availability.
  • Price Differences: If the exchanged item costs more, the difference will need to be paid before dispatch. If it costs less, we will issue store credit/refund for the balance.

5. Refunds

Once we receive and inspect your returned item, we will notify you via WhatsApp or email regarding the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed within 3–5 business days.
  • Refund Method: For Cash on Delivery (COD) orders, refunds are processed via EasyPaisa, JazzCash, or Bank Transfer. You will need to provide your account details.

6. Shipping Charges

  • Defective/Wrong Items: If we sent you the wrong item or it arrived damaged, TechBaba will cover 100% of the return and replacement shipping costs.
  • Change of Mind/Size Issues: For standard returns or exchanges due to a change of mind or wrong size selection, the customer is responsible for the return shipping costs. (Initial shipping charges are non-refundable.)

Need Help?

If you have any questions about our Return & Exchange process, don’t hesitate to reach out:

  • WhatsApp/Call: +92 313 482 4379
  • Email: techbabastore1@gmail.com
  • Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM